Terms & Conditions

Last updated: 9 September 2026.

These Terms & Conditions ("Terms") govern your access to and use of Contract Scanner, including the website, application, dashboard, notification services and any related features (together, the "Service").

The Service is operated by:

Rabtech Ltd
Company number: 11703677
Email: [email protected]

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you should not create an account or use the Service.

If you are entering into these Terms on behalf of a company or other organisation, you confirm that you have authority to bind that organisation.

1. The Contract Scanner Service

Contract Scanner is a procurement opportunity monitoring and matching service.

The Service monitors and processes information made publicly available through UK public sector procurement sources, which may currently include:

Contracts Finder;
Find a Tender;
Public Contracts Scotland;
Sell2Wales; and
other public procurement sources that we may add from time to time.

The specific sources monitored by Contract Scanner may change over time. The current sources and coverage are described in our FAQ or other Service documentation.

Contract Scanner uses information obtained from these sources and applies customer-configured criteria, including keywords, CPV codes and other matching rules, to identify procurement opportunities that may be relevant to you.

1.1 No involvement in procurement processes

Contract Scanner is an information and monitoring service.

We are not:

a contracting authority;
a procurement authority;
a tendering organisation;
a party to any procurement or tender process; or
an agent or representative of any contracting authority.

Using Contract Scanner does not constitute participation in, submission to, or registration for any tender or procurement opportunity.

Where you identify an opportunity through Contract Scanner, you are responsible for reviewing the original procurement notice and all associated documentation and for dealing directly with the relevant contracting authority.

1.2 Third-party information

The Service relies, in part, on information supplied or published by third parties.

Although we take reasonable steps to process and present information accurately, we do not guarantee that information obtained from third-party sources is:

accurate;
complete;
current;
available at all times;
free from errors;
free from omissions; or
suitable for any particular purpose.

Government procurement platforms may change their content, structure, availability, APIs or access arrangements without notice.

You should always verify important procurement information against the original source before taking action, including submitting a tender or making a commercial decision.

2. Eligibility and account registration

You must provide accurate and reasonably complete information when creating an account.

You must keep your account information up to date where it is necessary for us to provide the Service or communicate with you.

You must not:

create an account using false or misleading information;
impersonate another person or organisation;
create an account for fraudulent or unlawful purposes; or
allow another person to use your account in a manner that breaches these Terms.

The Service is intended primarily for business and professional use. Where consumer subscriptions are offered, the relevant statutory consumer rights continue to apply.

3. Account security

You are responsible for taking reasonable steps to keep your account credentials secure.

This includes keeping confidential:

your username;
password;
authentication information;
active sessions; and
any linked notification accounts, including Telegram where applicable.

You are responsible for activity carried out through your account unless that activity results from unauthorised access that you have promptly reported to us or from circumstances for which we are legally responsible.

If you believe that:

someone has accessed your account without permission;
your password has been compromised;
an authentication token has been exposed; or
your account is being misused,

you must notify us as soon as reasonably practicable at [email protected].

We may take reasonable security measures, including:

forcing a password reset;
terminating active sessions;
temporarily restricting access; or
investigating suspicious activity.

4. Subscription plans and seats

The Service may be offered through different subscription plans.

Each plan may provide different features, usage limits and numbers of permitted users or seats.

Where a plan specifies a maximum number of seats, you must not allow more users to access the Service than the number permitted by your subscription.

You must not circumvent seat restrictions by sharing credentials or otherwise allowing multiple unauthorised users to access an account.

Each account may also be subject to a limit of one active login session at a time, where that restriction is part of the Service configuration.

We reserve the right to enforce reasonable technical controls designed to prevent unauthorised account sharing or circumvention of subscription limits.

5. Subscription and billing

Subscriptions are billed in advance on either a monthly or annual basis, depending on the plan selected at the time of purchase.

The applicable subscription price will be displayed before you complete your purchase.

Unless otherwise stated, prices are inclusive of VAT and applicable taxes.

5.1 Payment

You authorise us, or our designated payment provider (Stripe), to charge the payment method associated with your subscription for applicable recurring subscription charges.

If a payment fails, we may:

notify you of the failed payment;
retry the payment;
temporarily restrict access to paid features;
suspend the subscription; or
terminate the subscription where payment remains outstanding.

Any suspension or termination for non-payment does not affect amounts already properly due.

5.2 Price changes

We may change subscription prices from time to time.

Where a price change affects an existing recurring subscription, we will provide reasonable advance notice before the new price applies to your next renewal, unless a different approach is required by applicable law.

You may cancel your subscription before the new price takes effect if you do not wish to continue at the revised price.

6. Automatic renewal

Where your payment method supports recurring payments, subscriptions automatically renew at the end of each applicable billing period unless cancelled before renewal.

Monthly subscriptions renew for another monthly billing period.

Annual subscriptions renew for another annual subscription term.

You can disable automatic renewal or cancel your subscription through your account settings.

Cancellation before the renewal date will prevent the next renewal charge from being taken.

Further information about cancellation and refunds is provided in our Returns & Cancellation Policy.

7. Cancelling a monthly subscription

You may cancel a monthly subscription at any time.

Cancellation will normally take effect at the end of the current monthly billing period.

Cancelling a monthly subscription prevents future renewal charges but does not normally entitle you to a refund for an unused portion of a billing period that you have already paid for.

This is subject to:

any statutory cancellation rights;
your rights under the Consumer Rights Act 2015; and
any other refund rights expressly provided in our Returns & Cancellation Policy.

8. Cancelling an annual subscription and refunds

Annual subscriptions may be cancelled at any time before the next renewal date.

Where an annual subscription is cancelled after the applicable 14-day cooling-off period, the cancellation and refund provisions in our Returns & Cancellation Policy will apply.

Where a refund is available, the annual subscription fee paid will be reduced by the value of the subscription months already consumed.

The value of each consumed month is calculated using the standard monthly subscription price applicable to the plan at the time the annual subscription was purchased.

Accordingly:

Annual subscription fee paid - (standard monthly price × months consumed) = refund due

The month in which cancellation occurs is treated as a consumed month for refund purposes, even where cancellation occurs partway through that month. Partial months are not refunded.

For example, if the Team plan costs £65.99 per month and £659 per year, cancellation after five consumed months would result in:

£659 - (5 × £65.99) = £329.05 refund

Further details, including statutory cancellation rights and refund processing, are contained in our Returns & Cancellation Policy.

9. Consumer cancellation rights

If you are a consumer, you may have statutory rights to cancel your contract under applicable consumer protection legislation, including the Consumer Contracts Regulations 2013.

Details of the applicable cooling-off period and cancellation arrangements are provided in our Returns & Cancellation Policy.

Nothing in these Terms limits or excludes any statutory consumer rights that cannot lawfully be limited or excluded.

10. Acceptable use

You may use Contract Scanner only for lawful purposes and in accordance with these Terms.

You must not use the Service to:

violate any applicable law or regulation;
obtain unauthorised access to the Service or another user's account;
interfere with or disrupt the Service;
introduce malware, malicious code or other harmful material;
attempt to circumvent security controls;
probe, scan or test the vulnerability of our systems without our written authorisation;
reverse engineer, decompile or disassemble the Service except where such restriction is prohibited by law;
impersonate another person or organisation;
access another customer's data;
use the Service to facilitate fraudulent or unlawful activity; or
use the Service in a manner that could reasonably damage, disable, overburden or impair the Service.

11. Automated access and data extraction

The Contract Scanner Service is intended to be accessed through the interfaces and functionality that we make available to customers.

Unless we expressly authorise otherwise in writing, you must not use:

bots;
crawlers;
spiders;
scrapers;
automated browser tools;
scripts;
bulk extraction tools; or
other automated mechanisms

to access, extract, reproduce, collect, copy or redistribute information from Contract Scanner.

This restriction applies to information made available through the Service, including:

procurement notices;
search results;
matching results;
rankings;
classifications;
alerts;
dashboards;
metadata; and
other content or information presented by Contract Scanner.

The fact that underlying procurement information may be publicly available does not give you permission to bulk-extract or reproduce the additional data, matching, prioritisation, presentation or functionality created by Contract Scanner.

Where we provide an API or another expressly authorised integration, its use will be subject to the applicable API terms, rate limits and technical restrictions.

We may suspend or terminate access where we reasonably believe that an account is being used for unauthorised automated extraction or other prohibited activity.

12. Intellectual property

We and our licensors retain all rights, title and interest in and to Contract Scanner, including, where applicable:

the software;
source code;
application architecture;
interface design;
databases;
matching logic;
search and prioritisation systems;
trademarks and branding;
documentation;
reports;
original content; and
other materials created or provided by us.

Except as expressly permitted under these Terms, you must not copy, reproduce, modify, distribute, sell, license, publish, reverse engineer or create derivative works from our Service or proprietary materials.

12.1 Public procurement information

Contract Scanner may display information obtained from public sources.

We do not claim ownership of third-party information where ownership belongs to another organisation.

However, the compilation, organisation, matching, classification, presentation and other original elements of the Contract Scanner Service may be protected by applicable intellectual property rights.

13. Your content and configuration

You retain ownership of information and content that you submit to Contract Scanner where you have the legal right to own that information.

This may include:

search criteria;
keywords;
CPV selections;
notification preferences; and
other configuration information.

You grant us the limited rights necessary to process that information to provide, secure and operate the Service.

You are responsible for ensuring that information you submit to the Service does not unlawfully infringe the rights of another person.

14. Service availability

We aim to provide a reliable and highly available Service, but we do not guarantee that Contract Scanner will be available continuously or without interruption.

The Service may occasionally be unavailable because of:

scheduled maintenance;
emergency maintenance;
software updates;
infrastructure failures;
security incidents;
internet or telecommunications failures;
third-party service failures;
government procurement platform outages;
changes to third-party APIs or data sources; or
circumstances outside our reasonable control.

Where reasonably practicable, we will seek to provide advance notice of planned maintenance that is expected to materially affect the Service.

15. Changes to the Service

We may modify, improve, replace or discontinue features of the Service from time to time.

Changes may be necessary to:

improve security;
comply with legal or regulatory requirements;
accommodate changes to third-party procurement platforms;
introduce new functionality;
improve performance; or
maintain or improve the Service.

Where a material change substantially reduces the functionality of a paid Service, we will provide reasonable notice where practicable and required by applicable law.

16. No guarantee of procurement opportunities

Contract Scanner is a monitoring and matching tool and does not guarantee that:

all relevant procurement opportunities will be identified;
every procurement notice will be matched;
every match will be relevant;
you will receive every available notification;
procurement information will be available before a deadline;
a contracting authority will accept or consider your tender; or
use of Contract Scanner will result in winning a contract.

You remain responsible for independently reviewing procurement opportunities and meeting all applicable deadlines, qualification requirements and submission requirements.

You should not rely solely on Contract Scanner when making a procurement decision or determining whether a tender deadline or requirement applies.

17. Suspension and termination

We may suspend or restrict access to your account where reasonably necessary to:

protect the security of the Service;
investigate suspected misuse;
prevent fraud or abuse;
address a security incident;
enforce subscription limits;
comply with legal obligations; or
address a material breach of these Terms.

Where reasonably practicable, we will notify you before or shortly after a suspension and explain the reason, subject to security, legal or other legitimate restrictions.

We may terminate an account where you materially or repeatedly breach these Terms, engage in unlawful activity, misuse the Service, or where continued provision of the Service is no longer reasonably practicable.

Where we terminate your account without fault on your part and applicable law requires a refund, we will provide the applicable refund.

Termination does not affect rights or obligations that accrued before termination.

18. Consequences of termination

When your subscription ends:

your right to access paid features will end;
recurring billing will stop;
your account may be retained for the period described in our Privacy Policy; and
information may be deleted or anonymised in accordance with our data-retention practices.

Certain information may be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, maintain security, or establish, exercise or defend legal claims.

Our Privacy Policy explains how personal data is retained and handled after cancellation.

19. Confidentiality and security

We take reasonable technical and organisational measures to protect the Service and personal data processed through it.

Further information about our security practices and personal-data processing is contained in our Privacy Policy.

You must also take reasonable steps to protect your account and any information obtained through the Service.

You must not disclose another customer's confidential information or attempt to access information belonging to another customer.

20. Disclaimers

To the fullest extent permitted by law, Contract Scanner is provided on the basis described in these Terms and we do not guarantee that the Service will:

be completely error-free;
be continuously available;
identify every relevant procurement opportunity;
contain completely accurate or current third-party information; or
meet every particular business requirement.

Nothing in these Terms excludes or limits any warranty, condition, right or remedy that cannot lawfully be excluded or limited.

21. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of statutory rights that cannot lawfully be excluded;
liability that cannot legally be limited or excluded; or
any other liability that applicable law prevents us from excluding or limiting.

Subject to the above and to applicable law, our liability may be limited in accordance with provisions to be agreed and incorporated into these Terms following legal review.

If you are a consumer, nothing in these Terms affects your statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015.

22. Events outside our control

We will not be responsible for failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

natural disasters;
war or civil unrest;
government action;
major internet or telecommunications failures;
widespread cyber incidents;
failures of third-party infrastructure;
failures or changes to government procurement platforms;
power outages; or
other events that could not reasonably have been prevented or avoided.

Where such circumstances occur, we will take reasonable steps to minimise their impact on the Service.

23. Third-party services

Contract Scanner may integrate with or rely upon third-party services, including procurement platforms, email providers, messaging platforms, hosting providers, payment processors and other infrastructure providers.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the availability, performance, content or policies of third-party services except to the extent required by applicable law.

24. Privacy and data protection

Our processing of personal data is governed by our Privacy Policy.

The Privacy Policy explains:

what personal data we collect;
why we process it;
our lawful bases;
who we share it with;
how long we retain it;
your data protection rights; and
how to contact us about privacy matters.

25. Changes to these Terms

We may update these Terms from time to time.

Where we make a material change, we will provide reasonable notice before the change takes effect where practicable and required by applicable law.

The updated Terms will be published on the Contract Scanner website with a revised "Last updated" date.

Where appropriate, we may require you to actively accept revised Terms before continuing to use certain parts of the Service.

If you do not agree to a material change, you may have the right to cancel your subscription in accordance with the applicable cancellation provisions.

26. Complaints

If you have a complaint about the Service, please contact us first at [email protected].

We will investigate the complaint and seek to resolve it within a reasonable period.

Nothing in this section affects any statutory rights or remedies available to you.

27. Governing law and jurisdiction

These Terms are governed by the law of England and Wales.

Subject to any mandatory consumer protection rights that apply to you, the courts of England and Wales will have jurisdiction over disputes arising from or relating to these Terms.

If you are a consumer living outside England and Wales, you may also have mandatory rights under the laws of your country or place of residence, and nothing in these Terms is intended to deprive you of those rights where they cannot lawfully be excluded.

28. Entire agreement

These Terms, together with the documents expressly incorporated into them, form the agreement between you and us concerning your use of Contract Scanner.

The documents incorporated into these Terms include, where applicable:

the Returns & Cancellation Policy;
the Privacy Policy;
the Cookie Policy;
applicable subscription or pricing information; and
any additional terms applicable to specific features or integrations.

If there is a conflict between these Terms and a mandatory statutory right, the statutory right will prevail.

29. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.

If this is not possible, the affected provision will be treated as removed to the extent necessary, without affecting the validity or enforceability of the remaining provisions.

30. Contact

If you have questions about these Terms or the Contract Scanner Service, please contact:

Email: [email protected]