Returns & Cancellation Policy
Last updated: 9 September 2026.
This policy applies to subscriptions to Contract Scanner, a digital subscription service. It explains your rights to cancel a subscription, how refunds are calculated, and what happens when a subscription is cancelled or reaches the end of its billing period.
Nothing in this policy affects any statutory rights you may have as a consumer that cannot lawfully be excluded or restricted.
1. Your right to cancel - 14-day cooling-off period
If you are a consumer entering into a Contract Scanner subscription online, you will normally have a 14-day right to cancel your contract under the Consumer Contracts Regulations 2013.
Contract Scanner is a digital service that may begin providing services immediately after you subscribe. During the sign-up process, where applicable, we will ask you to expressly request and consent to the service beginning before the end of the 14-day cooling-off period.
If you expressly request that the service begins during the cooling-off period and subsequently cancel during that period, you may be required to pay a proportionate amount for the service supplied up to the point at which you notify us of cancellation, to the extent permitted by applicable law.
Where applicable law requires us to obtain your express acknowledgement that you understand the consequences of requesting the service to begin during the cooling-off period, we will obtain that acknowledgement as part of the sign-up process.
If you do not request or consent to the service beginning during the cooling-off period, the service may not be made available until that period has ended, unless you subsequently request that it begins earlier.
Any cancellation rights that apply under the Consumer Contracts Regulations 2013 or other applicable consumer protection legislation will continue to apply regardless of the provisions of this policy.
2. Cancelling a monthly plan
You can cancel a monthly subscription at any time through your account or by contacting us using the details provided in Section 5.
Cancelling a monthly subscription will prevent the subscription from automatically renewing and prevent further recurring charges.
Your access will normally continue until the end of the monthly billing period for which you have already paid.
Except where a refund is required by law, including under the statutory cancellation rights described in Section 1 or where the service does not conform to the contract as described in Section 7, we do not provide refunds for unused portions of a monthly billing period that has already been paid for.
3. Cancelling an annual plan and refunds
You can cancel an annual subscription at any time after the 14-day cooling-off period.
Where an annual subscription is cancelled before the end of its annual term, cancellation will prevent the subscription from automatically renewing. Your access will continue until the end of the calendar month in which you cancel, unless otherwise stated in these Terms.
The amount of any refund will be calculated based on the standard monthly subscription price applicable to your plan at the time you purchased the annual subscription.
The annual subscription fee paid will be reduced by the value of the months of service already used, calculated as follows:
Standard monthly subscription price × number of months consumed = amount attributable to service used
The resulting amount will then be deducted from the annual subscription fee paid. Any remaining balance will be refunded.
The annual subscription discount will therefore not be applied retrospectively to the months of service already used. The refund is not calculated simply by dividing the discounted annual subscription fee into twelve equal monthly amounts and applying a pro-rata calculation.
3.1 Treatment of the cancellation month
For refund purposes, the calendar month in which you cancel is treated as a month of service consumed, regardless of the date during that month on which cancellation occurs.
Partial months are not refundable.
For example, if you cancel partway through a calendar month, that month will be treated as a consumed month when calculating your refund.
3.2 Example - Team annual subscription
For example, suppose the Team plan costs:
- Monthly price: £65.99
- Annual price: £659.00
If you cancel after five months of service, the amount attributable to the service already used would be:
5 × £65.99 = £329.95
The refund would therefore be:
£659.00 - £329.95 = £329.05
Accordingly, you would receive a refund of £329.05.
If you cancel during the sixth calendar month, that month would be treated as a consumed month, and the calculation would instead be based on six months of service:
£659.00 - (6 × £65.99) = £263.06
This approach applies regardless of whether the annual subscription was paid for at a discounted annual price.
3.3 No refund where the consumed value equals or exceeds the amount paid
If the amount attributable to the subscription months consumed is equal to or greater than the annual subscription fee paid, no refund will be due.
This does not affect any statutory right to a refund or other remedy that cannot lawfully be excluded.
4. Auto-renewal
Where your payment method supports recurring payments, monthly and annual subscriptions will automatically renew at the end of the applicable billing period unless you cancel or disable automatic renewal.
A monthly subscription will renew for another monthly billing period.
An annual subscription will renew for another annual subscription term.
You can cancel your subscription or disable automatic renewal at any time through your account settings. Cancelling before the renewal date will prevent the next recurring payment from being taken.
If you cancel after an annual subscription has already renewed, the annual cancellation and refund provisions in Section 3 will apply to that renewed annual subscription, subject to any applicable statutory rights.
Cancelling or disabling automatic renewal does not normally terminate access immediately. Your access will continue in accordance with the applicable provisions of this policy.
5. How to cancel
You can cancel your subscription through your account:
My Account → My Subscription → Cancel Subscription
Alternatively, you can request cancellation by contacting:
Email: [email protected]
When you request cancellation by email, please provide sufficient information for us to identify your account and subscription.
We will confirm receipt of your cancellation request in writing.
The effective cancellation date will be determined in accordance with this policy and, where applicable, the date on which we receive your cancellation request.
6. Refund processing
Where a refund is due, we will normally return the applicable amount using the original payment method used for the subscription.
The time taken for the refund to appear in your account may depend on your bank, card issuer or payment service provider.
We will not be responsible for delays caused by a payment provider or financial institution after we have initiated the refund.
Unless otherwise required by law, refunds will be limited to the amount calculated in accordance with this policy.
7. Faulty or non-conforming service
If Contract Scanner does not conform to the contract, does not work as described, or is otherwise not provided with reasonable care and skill, you may have rights to require us to remedy the problem or, where applicable, receive a refund or other remedy under the Consumer Rights Act 2015.
Please contact [email protected] as soon as reasonably possible and provide details of the problem.
We will investigate the issue and, where appropriate, take reasonable steps to remedy the problem.
Nothing in this section limits or excludes any statutory rights that cannot lawfully be excluded or restricted.
8. What happens to your data after cancellation
Cancellation of your subscription does not necessarily result in the immediate deletion of your account or associated data.
Information about how we collect, use, retain and delete personal data, including the applicable retention periods following cancellation, is set out in our Privacy Policy.
9. Statutory rights
This policy is intended to explain our cancellation and refund arrangements and does not replace or limit your statutory rights.
Where applicable law gives you a right to cancel, obtain a refund, require a service to be remedied, or exercise another consumer right, those rights will continue to apply.
If any provision of this policy conflicts with a mandatory requirement of applicable consumer protection law, the mandatory legal requirement will prevail to the extent of the conflict.